Omnicell, Inc. Business Analyst, Field Support in Cranberry Township, Pennsylvania

Business Analyst, Field Support

Description

Business Analyst, Field Support

Omnicell has an exciting opportunity for a Business Analyst to support several of our Technical Assistance Centers (TAC) providing data analytics on customer service issues, as well as operations, in order for our leadership team to make more informed decisions. This position can be based in EITHER our CranWoods location in Cranberry Township, PA or in the greater Chicago area.

Essential Functions:

  • Perform data analysis on data related to customer service. Find hidden trends and relationships in the data.

  • Develop timely, innovative, objective analysis which leads to fact-based solutions for strategic customer service issues. Identify, formulate, and drive problem definition and hypothesis formulation as it relates to the customer service business environment. Synthesize externally syndicated data with internal experience.

  • Responsible for delivering insights, findings and analysis based solution options. Effectively communicates logic, key assumptions and technical processes supporting the analytic solutions.

  • Responsible for maintenance and optimization of tools that support operations.

  • Collaborate closely with service business managers to provide business decision support and analytics to appropriate levels.

  • Act as subject matter expert and advisor on topic of analytical tools, enterprise data systems and/or analytical methodologies for the company.

  • Build and create processes and tools to make data more accessible.

  • Identify data source deficiencies among company data and suggests path to resolve.

  • Collaborate with colleagues and counterparts within business and information technology to formulate ideas for analytics collaboration.

  • Responsible for managing external vendors and collaborate with IT to manage Omnicell systems and tools that collect and store customer service data.

  • Create and support customer service compliance methodologies such as ISO.

Required Knowledge and Skills:

  • Experience with data extraction, data mining, data acquisition, and data profiling.

  • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems

  • Experience in performing data analysis and data management activities.

  • Knowledge of statistical concepts.

  • Excellent verbal and written communication skills

Basic Qualifications:

  • Bachelor’s Degree in Statistics/analytics, Engineering, Computer Science, Accounting/Finance, or Information Systems/Information Technology or equivalent experience.

  • 3+ years’ experience in this field.

Preferred Skills:

  • Six Sigma Green belt/Black belt Certification

  • Advanced level skill in analytic tools such as Business Objects, Tableau, JMP, MiniTab, MS SQL, SAS or other statistical software.

  • Experience with system administration (C4C, ECC, ERP, Process Weaver, SharePoint, Wikis and other collaboration tools)

  • Experience in supporting Customer Service functions such as Reverse Logistics, Technical Support, Service Contracts, and Field Service.

  • Experience developing and delivering presentations to various audience levels within an organization

  • Advanced level skill in Microsoft Access (for example: modifying default field properties, creating a sub-form, adding a control button, modifying query criteria and query totals, using conditional formatting and/or viewing data relationships.

  • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table).

  • Knowledge of advanced statistical concepts and data mining techniques such as: logistic and linear regression, segmentation techniques, optimization and time-series forecasting.

Work Conditions:

  • Standard office environment

  • Occasional travel required

  • POSITION COULD BE LOCATED IN EITHER WAUKEGAN, IL OR CRANBERRY TOWNSHIP, PA

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.