Omnicell, Inc. Systems Technical Manager in Irlam, United Kingdom

Systems Technical Manager

Description

Systems Technical Manager

The role reports directly to the Senior Manager Installation ADC, forming an integral part of the product installation team for Omnicell ADC systems and software. Working alongside the project engineers the role is responsible for the installation and configuration of servers, interfaces and other system connectivity pieces to deliver customer solution and business revenue objectives.

Essential Functions:

  • Ensure that applications and interfaces for hospital systems are planned, tested and ready for deployment in line with project installation requirements

  • Working with the project installation team, during project implementation ensure installation and configuration of all servers, interfaces and related connectivity pieces

  • Perform testing, trouble shooting and user acceptance of system integration functionality

  • Assists the project implementation team during the pre-implementation meetings to handle technical connectivity, integration and interface questions

  • Escalate to product development and customer solutions teams identified gaps in systems integration and connectivity for resolution

  • Provide feedback on product system specifications / requirements to product development team

  • Escalate identified opportunities for customer system and operating software upgrades to level 3 technical support and sales team

Requirement Knowledge and Skills:

  • 5 GCSE or equivalent Grades A-C (including Mathematics & English Language)

  • Three A Level or equivalent Grades A-C

  • Bachelor’s Degree required, or an equivalent combined experience/education in the areas of Computer Science or Information Technology

Experience:

  • 3+ years of working in a similar role including time within a related healthcare industry

  • Proven ability in fast learning of specific requirements of complex operations

  • Effective communication skills both within teams and customer environments

  • Clinical system and software installations in the acute care hospital environment – supply chain and pharmacy

  • Clinical applications, clinician workflow processes and patient care/cost impact awareness

  • Healthcare industry experience in designing and implementing pharmacy, nursing, and hospital supply workflows

Skills:

  • Programming proficiency in a high-level language (Java, C#, JavaScript, C, C++)

  • Good level of understanding modular software design methodologies & architectures

  • Good level of understanding of Microsoft’s SQL data bases, Windows 7, Windows 2003/2008, enterprise Level IT architecture and information security

  • Strong knowledge of Ethernet and wireless networking, client to server transactional processing, domain architecture, and network printing

  • Knowledge of and experience with data exchange formats – HL7, EDI Standards X.12, XML, JSON etc.

  • Knowledge of communication methods e.g. WS, Socket, HTTPS, SFTP etc.

  • Knowledge of industry systems such as EHR, CPOE/EPMA, HL7, ERP, EMAR etc.

  • Familiarity with working with PHI and confidential data products

  • Demonstrated integration test successes

  • Excellent understanding of the business process analysis and integration development methodology

  • Ability to clearly document customer requirements as it relates to using integration engines to connect systems

  • Demonstrate strong analytical skills with an ability to rapidly resolve cross-functional issues

  • Strong organisational skills and ability to coordinate multiple project priorities

Environment

  • Mixed – Office, field based remote and customer sites within a hospital setting

  • Dynamic schedule

  • Some extended / irregular hours in line with customer project requirement

  • Physically demanding at times during installations

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.