Omnicell, Inc. Implementation Manager in Toronto, Canada

Implementation Manager


Implementation Manager

The Implementation Manager plays a crucial role in managing the installation and on-going servicing of our systems. After the sale of a system is complete, the Implementation Manager works in conjunction with the Project Deployment Manager is the primary customer contact onsite during implementations. This position is a field based position that will require extensive travel.


  • Manage all project administrative activities of multiple simultaneous projects

  • Manage and report to various project budgets and timelines

  • Develop, and mentor Implementation Consultants and project team members

  • Provides input to IT strategic and tactical planning and high level staffing plans

  • Plan all aspects of complex software implementation projects and other assignments.

  • Manage project scope, forecast, resources, and deliverables within specified deadlines while continuously assessing the client’s ability to change relative to the agreed scope

  • Work directly with the client project management team throughout all project phases

  • Conduct customer webinars related to Omnicell products

  • Proactively identify significant project risks, develop mitigation strategies, escalate to leadership, and implement approved mitigation steps

  • Provide internal and external project status reporting, ensuring all stakeholders receive the required level of detail.

  • Actively lead status meetings with the client and project team. Complete weekly reports for customer projects and internal updates

  • Review documentation and verify customer assets to provide reliable BI (Business Intelligence) to Sales, Operations and Service

Required Knowledge and Skills:

  • Possess a wide product based knowledge, strong base in supply chain, interfacing and databases

  • Ability to facilitate in-person and via webinar with a high level of learning effectiveness and satisfaction by participants

  • Strong negotiation/problem solving skills

  • Outstanding interpersonal, written and oral communication skills

  • Ability to handle multiple projects simultaneously

  • Detail-oriented, independent and able to adjust to changing priorities

  • Able to quickly learn new software and functionality of new products

  • Ability to work collaboratively and enjoy working in a fast-paced technical environment

  • Proven track record of success in managing multiple projects/multiple presentation deadlines at one time

  • Ability to multi-task and manage time efficiently

  • Excellent skills with Microsoft Project, Word, Excel, and PowerPoint

Basic Qualifications:

  • Must be fluent speaking in English and French

  • Associates degree

  • At least 4 years of demonstrated project management work experience

  • Pharmacy or clinical operations work experience in a hospital or clinical setting

Preferred Qualifications:

  • Bachelor degree

  • 4+ years of demonstrate project management work experience in healthcare

  • Experience effectively presenting technical information to leadership

Work Conditions:

  • 100% Travel – must be able to travel throughout territory in Canada and the Northern United States.

  • Home Office Environment in Canada

  • May be required to sit or stand for long periods of time. Must be able to lift 20lbs.

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.