Omnicell, Inc. Complaint Analyst in Trieste, Italy

Complaint Analyst

Description

Complaint Analyst

As complaint analyst, the employee will report to the Complaint Manager and be responsible to support managing the complaints process as per FDA part CFR 820. The activities will include classification and investigation of complaints, working with multidisciplinary teams and the Complaint Manager to maintain complaints classification and evaluation on track using the company’s internal ticketing system.

Responsibilities:

Analyze complaint following the internal process:

  • Evaluate and triage complaints that arrive from external and internal sources

  • Get more information from operations if needed

  • Classify complaints

  • Perform investigations

  • Close complaints

  • Update of internal Complaint tracking system.

Required Knowledge and Skills:

  • Detail oriented

  • Problem solving skills

  • English proficiency in reading and writing

  • PC skills with Word, Excel, Power Point, and Internet capabilities

  • Positive attitude

  • Flexibility

  • Organizational skills

Basic Qualifications:

  • MS Degree in science, engineering, or technical field

Work Conditions:

  • Office environment. No travel required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.