Omnicell, Inc. Helpdesk Support Engineer in Vandenheim, France

Helpdesk Support Engineer


Helpdesk Support Engineer

Are you an interested in being Helpdesk Support Engineer who is bored of your daily routine, have a passion for technology, keen to enhance your skills, likes solving problem and a people person full of energy?

The Helpdesk Support Engineer (HSE) will be responsible for supporting Omnicell systems at customer sites throughout the France.

Essential Functions:

This is a very varied role which includes:

  • Dealing with support calls from customers

  • Managing incident tickets

  • Managing the escalation of incident tickets

  • Remote troubleshooting of Omnicell equipment, Windows and Windows Server

  • Supporting our field-based Technical Service Engineers

  • Scheduling maintenance of systems

  • Analysis of department performance

  • Testing and repairing faulty equipment returned to base

  • Performing quality and safety checks

  • Dispatching parts to engineers, and other duties related to supporting our installation teams and customers

  • Participation in an on call rota, comprising of out of hours’ telephone triage and out of hours’ field based customer response

Required Knowledge and Skills:

Full software and hardware training will be given, so no specific product experience is required - however the following skills, experience and qualifications are sought:

  • Experience of working in a customer support / helpdesk role.

  • ITIL Awareness

  • Must have 1stand 2ndLine Helpdesk Support Experience

  • Excellent organizational skills which would lend themselves to scheduling other staff.

  • Good general computer skills, particularly in Excel, Windows and Windows Server. Working knowledge of computer hardware and networks is required.

  • Experience of working in or for NHS or Private Hospitals would be beneficial but not essential.

  • Educated to a good standard, including Maths French and ideally Basic English or German.Any fundamental IT, Electrical or Engineering qualifications (either academic or professional) would be advantageous. Willingness to learn is essential.

This is a hands-on technical role for which you will need to have practical and technical skills.

Very important personal qualities will include your ability to think on your feet, being a methodical problem solver and being of confident and polite character. Customer skills are crucial.

You will need to live near or within easy commuting distance ofIrlam, where most of your work will be based. The role will occasionally involve travel to hospitals across the UK and there will be occasional nights away from home.

Work Conditions:

Office based, rotation home based on call and rotation on call field based.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.